Contact Bamboletta - Handmade Dolls

Thank you for visiting Bamboletta! You can get in touch with us by completing the contact form below or by sending us an email. Also, please see our FAQs section.

General inquiries: info@bamboletta.com 

It's really just me, Christina, answering all the emails and I try to take the weekend off as much as I can! So please be a little patient if I don't get back to you right away. 

Snail mail can be addressed to ... 

Bamboletta Dolls
1723 Grant Street
Vancouver, BC
V5L 2Y6 Canada

RETURN POLICY:

If a handcrafted doll is deemed to be faulty or you are unhappy with your purchase, we are more than happy to refund your money or have the doll back for repair as long as the return is made within 30 days of the purchase date. All returns will be reviewed on a case-by-case basis. Replacement dolls will not be issued…unless it’s a special case! Please contact us at info@bamboletta.com for instructions on returning your handmade baby doll. Please note we don't cover shipping or import fees on returns and we do not refund the original shipping charges to you.

The waldorf style doll must be in new, un-played with condition to receive your refund. Refund will be issued once the doll has come back to the studio and is reviewed.

If your doll needs a repair after the 30 day period, please contact us for instructions on how to fix or how to send the doll back for repair at info@bamboletta.com. Some fees may apply depending on the circumstances.

All sales are final.

SHIPPING & HANDLING RATES & POLICY:
Within Canada 
Little Buddy or Piccolina - $14
Little Friend - $14
Sitting Friend and Forever Friend - $18

USA 
Little Buddy/Piccolina - $20 
Little Friend - $20
Forever Friend and Sitting Friend - $24

International 
Little Buddy/Piccolina - $36
Little Friend - $36
Sitting Friend and Forever Friend - $46

If you purchase multiple items through the week, we do combine ship and then refund any of overages. 

US Customers! Please note that our dolls fall under the current CUSMA trade agreement and are tariff free, meaning there will be no extra duties or taxes on your doll.

International Customers - we are not responsible for any custom or duty charges that your county may collect. 

We ship out dolls each Tuesday and you will receive a tracking link. Our US bound packages are couriered over the border and then shipped via USPS, so packages arrive fairly quickly!