General inquiries: email@example.com
Snail mail can be addressed to ...
1723 Grant Street
Little Italy, Vancouver, BC
V5L 3X9 Canada
If a doll is deemed to be faulty or you are unhappy with your purchase, we are more than happy to refund your money or have the doll back for repair as long as the return is made within 30 days of the purchase date. All returns will be reviewed on a case-by-case basis. Replacement dolls will not be issued…unless it’s a special case! Please contact us at firstname.lastname@example.org for instructions on returning your doll. Please note we don't cover shipping or import fees on returns and we do not refund the original shipping charges to you.
The doll must be in new, un-played with condition to receive your refund. Refund will be issued once the doll has come back to the studio and is reviewed.
If your doll needs a repair after the 30 day period, please contact us for instructions on how to fix or how to send the doll back for repair at email@example.com. Some fees may apply depending on the circumstances.
SHIPPING & HANDLING POLICY:
Our doll orders are shipped out every Tuesday afternoon. Packages are sent through Canada Post and are trackable through their website and then USPS if final destination is in the US. All packages to CANADA and the USA come with tracking numbers sent to your email by Canada Post the day your package leaves the studio. If you have any questions about your order, please email us at firstname.lastname@example.org and we can help you with whatever questions you may have.
Cuddle Doll $16
Little Buddy $14
Cuddle Doll $20
Little Buddy $18
Cuddle Doll $36
Little Buddy $26